* Handle customer emails and chat inquiries with professionalism and efficiency. * Ensure all customer communications are accurately documented in the system. * Provide timely and accurate information using SalesForce "Knowledge Management" tools. * Resolve queries in one interaction whenever possible, and follow up when required. * Support the Customer Hub Operations team and contribute to a collaborative work environment. * Utilize cross-selling and up-selling techniques to enhance revenue. * Stay updated with product knowledge and Interactive Voice Response (IVR) systems. * Work flexibly within assigned shifts as per business requirements.
Yes
Minimum 1 year experience in a similar customer service role
