* Certificate or diploma in hospitality advantageous. * Exceptional interpersonal skills. * Excellent written and verbal communication. * Good time management and organizational skills. * Conflict resolution experience. * Patience and good listening skills. * Answer to all new or existing guest inquires (complains, requests, questions). * If reservation quote is requested by customer, prepare and provide quote. * Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved. * Call, email, message to upcoming guests to (a) have pre-arrival form submitted, (b) obtain documents, (c) process documents, (d) register with community and (e) complete DTCM registration, etc. * Record guests' information and documents in Company’s system as well as DTCM (check ID validity, guest age, etc.)
No
2-3 years